What is the typical timeframe from contract signing to implementation?
HopebridgeRx generally requires 4-6 weeks to complete the onboarding and implementation. This timeframe accommodates factors such as location, size, and IT needs, ensuring a seamless transition from your current provider with no service interruptions.
Do drivers in the HopebridgeRx delivery network use branded vehicles or uniforms?
HopebridgeRx allows you to choose whether to brand our drivers with your own healthcare identity or with the HopebridgeRx brand, offering flexibility to suit your needs.
I manage a fleet of employee drivers using our own vehicles. Will outsourcing to HopebridgeRx help reduce costs?
Many of our clients have experienced cost savings after transitioning from their own fleets to HopebridgeRx. We often reduce costs through route optimization and consolidation, as well as by minimizing clerical and administrative tasks, resulting in streamlined operations and significant savings.
We’ve always used our own drivers. If we switch to outsourcing, will we lose control over our delivery operations?
Not at all. HopebridgeRx collaborates closely with your team to ensure that drivers adhere to your Standard Operating Procedures (SOPs). While we manage the delivery logistics, your control over operations remains intact, enhanced by our expertise and support.
Will my customers or patients encounter a different driver each day?
No, your customers or patients will not see a different driver everyday. HopebridgeRx assigns dedicated, vetted drivers to your pharmacy, ensuring consistency. Our drivers, who are independent contractors, focus solely on delivering medications accurately and on time, with minimal turnover to maintain familiarity.
How is your pricing structured? Is it based on the number of stops, by the hour, or another method?
HopebridgeRx offers flexible billing options to meet your needs. Pricing can be structured as a flat rate per route, by the stop within a defined area, or a combination of per-mile and per-stop charges for more variable routes. This variety ensures an efficient and cost-effective billing approach tailored to your delivery patterns.
How are after-hours orders managed? Without using our own drivers, what’s the process for handling these orders?
HopebridgeRx handles after-hours orders, including STAT requests, through our extensive network of drivers. We provide full-service coverage to efficiently manage these orders, even in the absence of in-house drivers.
With inclement weather approaching, how do you handle deliveries in snow, rain, wind, and other adverse conditions?
With extensive experience in healthcare delivery, HopebridgeRx is equipped to handle challenging weather conditions. We prioritize communication and planning to ensure safe and timely deliveries, regardless of the weather.
Do drivers return to the pharmacy, lab, or hospital at the end of each route?
Yes, HopebridgeRx designs routes to start and end at your specified locations. If needed, our drivers will return to the pharmacy, lab, or hospital after completing their deliveries, based on your requirements.
Will my customers encounter a different driver each day?
No, HopebridgeRx dedicates a driver to a delivery route to build trust, reduce delivery errors, and improve efficiency. This ultimately contributes to an overall smoother and personalized delivery experience.
I manage a fleet of employee drivers using our own vehicles
Many of our clients previously operated their own fleet……We have been able to meet our customers’ cost expectations through reduced per unit cost, flexibility and scalability, and risk mitigation.